Course: Administration Essentials for Experienced Admins (ADM211)   Register Today

This course prepares you to take the Salesforce.com Certified 'Administrator Essentials for Experienced Admins' exam.

 

When you complete the course, you will learn to

  * Determine and implement appropriate data access and visibility settings.
  * Manage configuration changes in a sandbox environment and move data between environments using
    change sets.
  * Extend the functionality of your implementation with custom objects, custom apps, and the
    AppExchange.
  * Improve data quality so that the ongoing task of data maintenance is not so overwhelming.
  * Extend your analytics to provide up-to-date views of your business.
  * Implement complex business processes using workflow rules, approval processes, and Visual Workflow.

 

Course Outline for Administration Essentials for Experienced Admins (ADM211)

Note: The course contents are prepared based on the training recommendations from salesforce.com website.

Troubleshoot Record Access and
Field Visibility
* Troubleshooting Record Access
*Understanding the Impact of Territory Management on the Sharing Model
* Managing Field Visibility

Change Management
* Managing Changes in a Sandbox
* Deploying Changes Using Change Sets

Extend Salesforce with Custom
Objects and Apps
* Building Custom Objects, Tabs, and Apps
* Creating Relationships Between Objects
* Using Apps from the AppExchange

Extend Analytics
* Creating Custom Report Types
* Building Exception Reports with Cross Filters
* Categorizing Report Data with Bucketing
* Extending Summaries in Reports and Dashboards
* Displaying Multiple Views of Data Using Joined Reports
* Analyzing Data Over Time with Analytic Snapshots



 

Improve Data Quality
* Assessing, Cleansing, and Maintaining Data Quality
* Merging Duplicate Records
* Cleaning and Enriching Data with Data.com


Automate Complex Business Processes
* Creating Formulas and Workflow Rules to Enforce
Business Processes
* Troubleshooting Business Process Execution Issues
* Understanding When Business Process Automation
Must Be Extended Using Programmatic Means


Streamline Requests with Approval Processes
* Managing Approval Processes
* Troubleshooting Approval Processes

Increase Productivity with Visual Workflow
* Understanding Use Cases for Visual Workflow
* Building and Deploying a Flow